Standard Plan (includes pre-paid Ad Hoc Support Plan)

 

• This plan is the best value for occasional users of support services  

• Support is on an "as needed basis" (per incident) 

• Designed to provide software assistance and set-up when your business requires it 

• This plan is flexible and is provided at an standard hourly rate

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Annual Support Plan (Monthly Instalments)

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• This plan is recommended for regular users of support services

• Guaranteed response time, monthly support fee for priority services

• Review of software updates and implementations where necessary

• Initial Business Process Review and plan to maximise your level of support

• Business Process Improvement consultation every 12 months, this allows your business to continuously maximise the your software

• Priority booking for project and enhancement services, and can include options for enhancement services to utilise monthly allocations

• Priority bookings for training courses, at discounted rates (if possible)

• Hourly rates and regularity of review depend on level of service and expected needs (support, calls, online/remote access, emails also charged at reduced hourly rates)

• Minimum plans commences with 2 hours per month, and provide a discount on standard hourly rates

• Discount rates, on standard hourly rate, increase with minimum hour commitment

• Some unused support per month can be rolled into the following months under certain conditions

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Project Enhancement Plan

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• Project orientated support

• Client-specific development work

• Dependent on nature of work, fixed or hourly rate can be quoted

• All project work will be quoted for client approval before any work commences.