ERP Support Plans

Our MYOB Support Team is dedicated to guiding you towards the best possible solutions whenever you encounter challenges with your systems. With decades of combined experience, our team takes a collaborative approach to resolving your issues.

Our primary goal in providing MYOB support services is to ensure your continued success with the MYOB Acumatica suite of products. We strive to get you back to working in your system as quickly as possible. Some issues can be resolved swiftly over the phone, while others may require escalation and time to develop a comprehensive solution. Our priority is to ensure your system functions perfectly by the time your ticket is closed.

We adhere to a structured methodology for every MYOB support case to minimise risk and resolve your problems efficiently. Our MYOB Support Team has developed a robust knowledge base from real-world experiences in finding solutions for our clients. Understanding your issue in detail allows us to consider multiple resolutions. Regardless of the size of the query, our team is committed to providing the best solution.

Support Options

Training

Support Options

MYOB Support Options

Premium Plan

The premium support plan includes unlimited support* and a complimentary annual health check. Consulting hourly
rates are also discounted (although quoted and charged separately).

See more information below.

Standard Plan

The standard support plan includes unlimited support* services for up to half an hour per ticket, plus a complimentary annual health check. Any time above half an hour will be quoted and charged at standard rates.

See more information below.

PAYG Plan

The PAYG Plan is designed for businesses that only require support occasionally. Services are billed at our standard hourly rates on a per-incident basis, making it a flexible option for software assistance and set-up as needed. This plan offers the best value for occasional users but does not include prioritised response times.

Project Plan

Our project support covers client-specific development work tailored to your business needs. Depending on the nature of the project, we can provide either a fixed-price or hourly-rate quote. All project work will be fully scoped and quoted for your approval before any development begins.

*Note that support does not include consulting or projects.

Premium Support Plan

The Premium Support Plan is recommended for regular users of support services who require guaranteed response times and priority access. This plan is billed as a monthly support fee, providing consistent service and reduced hourly rates.

It includes:

Guaranteed response times and priority handling of support requests
Initial Business Process Review and tailored plan to maximise your software usage
Annual Business Process Improvement consultation to ensure continuous optimisation
Review of software updates and implementations as required
Priority booking for project and enhancement services, with the option to allocate monthly hours
Priority bookings for training courses at discounted rates (when available)
Discounted hourly rates, with greater discounts available for higher monthly commitments
Minimum plan starts at 2 hours per month, with some unused hours rolled over under certain conditions

The Premium Support Plan also includes unlimited support* and a complimentary annual health check. Consulting services are quoted separately but benefit from discounted rates.

Standard Support Plan

The Standard Support Plan is ideal for businesses that require regular assistance but don’t need the full coverage of our Premium Plan.

Unlimited support* for tickets up to 30 minutes each
Complimentary annual health check
Access to reviews of software updates and implementations (on request)
Reduced hourly rates for support exceeding 30 minutes per ticket
Priority booking for training courses (discounted where possible)
Option to roll over a limited amount of unused support into the following month

This plan provides a balance of flexibility and ongoing support, helping your business stay on track without committing to higher Premium-level services.

MYOB Acumatica Courses

Course Outline

Courses

Beginner
Refresher / What's New
Advanced

Course Dates: To suit your business

Our courses are designed for various levels of trainees in MYOB Exo and Acumatica.

We can tailor a course for your team and our software specialist will write a course plan with you, prior to the course date. Book two consecutive days to suit your business. We will provide you with customised notes after your course concludes.

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