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Introducing our Support

Our MYOB Support Team is dedicated to guiding you towards the best possible solutions whenever you encounter challenges with your systems. With decades of combined experience, our team takes a collaborative approach to resolving your issues.

Our primary goal in providing MYOB support services is to ensure your continued success with the MYOB Acumatica suite of products. We strive to get you back to working in your system as quickly as possible. Some issues can be resolved swiftly over the phone, while others may require escalation and time to develop a comprehensive solution. Our priority is to ensure your system functions perfectly by the time your ticket is closed.

We adhere to a structured methodology for every MYOB support case to minimize risk and resolve your problems efficiently. Our MYOB Support Team has developed a robust knowledge base from real-world experiences in finding solutions for our clients. Understanding your issue in detail allows us to consider multiple resolutions. Regardless of the size of the query, our team is committed to providing the best solution.

MYOB Support Options

*Note that support does not include consulting or projects.

1

Premium Plan

The premium support plan includes unlimited support* and a complimentary annual health check. Consulting
rates are also discounted (although quoted and charged separately).

2

Standard Plan

The standard support plan includes unlimited support* services for up to half an hour per ticket, plus a complimentary annual health check. Any time above half an hour will be quoted and charged at standard rates.

3

PAYG Plan

Under the PAYG (Pay-As-You-Go) Plan, you will be billed for all services provided based on our standard rates. This option is only recommended for occasional users of our support services, as it does not provide prioritised support response.

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MYOB Acumatica Courses

Course Outline

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Courses:       

  • Beginner

  • Refresher / What's New

  • Advanced

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Course Dates: To suit your business

 

Our courses are designed for various levels of trainees in MYOB Exo and Acumatica. 

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We can tailor a course for your team and our software specialist will write a course plan with you, prior to the course date. Book two consecutive days to suit your business. We will provide you with customised notes after your course concludes. 

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To find out more and to book one of our Courses phone ABC Business Solutions on (07) 3207 2560 or visit our Contact Us page to send us a message. 

Audiovisual Conference

Email: info@integratedlogic.com.au

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Phone: 1300 533 361

NSW: 02 8875 7727

QLD: 07 3207 2560

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*The Digital Disconnection Challenge | MYOB Report June 2022.

The MYOB Disconnection research was conducted by SoWhat Market Research from 24th March and 17th April 2022. A nationally representative sample of 2,056 sole traders, small and medium sized businesses across Australia and New Zealand took part in the survey (1,531 in Australia; 525 in New Zealand). View report.

© Integrated Logic

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